50+ Years of Transit Expertise

Real-Time Safety Intelligence for Modern Transit

Stop relying on paper forms and email chains. FlagTransit gives you instant visibility into every incident from report to resolution.

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Task management

Simplify workflows, boost team productivity daily

Our sales SaaS platform transforms raw data into actionable strategies, helping your team identify opportunities, shorten sales cycles, and maximize revenue.

Workflow
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Boost Productivity

Organize tasks smarter, collaborate with better together

Organize tasks smarter, collaborate better together with our platform that streamlines workflows, enhances teamwork,keeps every project on track for success.

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Boost Productivity

Organize tasks smarter, collaborate with better together

Organize tasks smarter, collaborate better together with our platform that streamlines workflows, enhances teamwork,keeps every project on track for success.

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Mobile (1)
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OUR CAPABILITIES

One platform for smarter, faster, safer transit

REAL-TIME THREAT INTELLIGENCE
See incidents as they happen, not hours later
Live incident map
Active alerts panel
Your SOP Workflows
AI Analysis
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Threat Detection
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All rider reports safety concerns, cleanliness issues, harassment, ADA problems flow into one centralized platform. No more scattered emails, phone calls, or lost complaints. Everything documented, tracked, and routed automatically.

Seamless Collaboration
Coordinated response across your entire team
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Transit Protection
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Riders submit reports in under 30 seconds via QR code, text, phone or web link. Your team sees it immediately. No waiting for end-of-shift paperwork. No incidents falling through the cracks.

Data-driven insights

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Identify which routes have the most issues, what times are highest risk, and where resources are needed most. Turn scattered complaints into actionable intelligence for operations planning.

Compliance


Track every rider report from submission through resolution. Automated SLA tracking, escalation alerts, and complete audit trails ensure nothing gets ignored—and prove federal compliance.

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who we are

Turn scattered complaints into actionable intelligence

Early partner agencies are seeing dramatic improvements in incident capture and response times. Turn your riders into your safety intelligence network.

Proven Results:  60X increase in reported incidents (issues you weren't seeing before)

Operational effeciency:  82% reduction in response time from report to action

why choose us

Turn scattered incidents into your safety intelligence network

Subject Matter Expert Routing

Your customer service team shouldn't solve every problem—they should route it to the people who can. Safety → Transit Police. Cleanliness → Maintenance. ADA → Accessibility Coordinators. Just like MTA's process, automated.

Multi-Channel Intake, Single Dashboard

30-second rider submissions.  no app download, no friction. Riders flag issues as they happen. Your team sees it instantly with location, route, and timestamp.

Unified rider intelligence hub

See complaint clusters before they become crises. Deploy rapid response teams to problem stations based on data, not guesswork.

Agency-wide coordination

Reports submitted 24/7. Your team reviews during business hours (or set up after-hours PD notifications for critical incidents). No expectation of overnight staffing.

INCIDENT INTELLIGENCE

One platform to capture, analyze and act

Transform rider reports into actionable intelligence. Real-time dashboards show what's happening across your system, where attention is needed, and how your team is performing.

Route-specific CX insights

See which routes excel and which need attention. Rider satisfaction scores broken down by line, station, time of day.

Industry-leading response rates

Average 87% survey completion far above typical transit feedback. Real-time pulse on service quality across your entire system.

integration

Plug into your systems or run independetly

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Frequently asked questions

Everything you want to know explained clearly

How is Flag Transit different from the other safety tools?

Most systems capture incidents after the fact, or miss them entirely. FlagTransit closes that reporting gap with rider and field-level tools, automated AI triage, predictive heatmaps, and structured compliance workflows built specifically for the modern transit. We’re not a CRM repackaged for public safety, we’re a real-time safety intelligence platform designed transit from the ground up.

Does it integrate with our systems?

Yes, seamlessly if and when you want it. FlagTransit is fully modular, built to run on its own or connect to CAD/AVL, SharePoint, Power BI, and other systems. You don't need to replace anything to get started. Integration is optional, not required.

How Much Maintenance is required from our team?

None. FlagTransit is cloud-hosted, secure, and turnkey. We handle updates, uptime, and support. Your team focuses on using the insights not managing the software.

How long does it take to deploy?

Most agencies can launch in 6 weeks, not months. Our tools are designed to be plug-and-play with flexible onboarding and no dependency on internal IT.

How quickly do you respond to safety reports?

Safety reports are flagged and escalated immediately in our system based on your agency's SOPs. Depending on the severity level and your configured workflows, after-hours critical incidents can automatically notify local police dispatch on your behalf if you've set up that integration.
However, we always encourage passengers to call 911 for immediate emergencies. FlagTransit is designed for incident documentation, coordination, and follow-up not as a replacement for emergency services.

Get started today
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